Contact Us

If you already have an account, you can also reach us from the support section inside the app, which attaches your account details to the message automatically.

When writing about a specific generation, include its link — it tells us far more than a description does, and usually turns a conversation into a fix.

We answer within 48 hours on working days, and usually a good deal sooner. Messages that arrive over a weekend or a public holiday are picked up on the next working day.

We are a small team and we reply in English and Ukrainian. Write in whichever you prefer.

Payments are handled by Paddle.com Market Ltd as merchant of record, so your receipts and card statement reference Paddle. You can raise a billing query with Paddle directly from the link on your receipt, and they will pass it to us.

• To cancel a subscription, see section 4 of the Refund Policy
• To request a refund, email us with your account address and order number
• If a charge looks wrong, contact us before raising a chargeback — it is faster

We respond to privacy requests within 30 days of receipt, as set out in section 13 of the Privacy Policy.

Our Terms of Service, Privacy Policy and Refund Policy govern your use of the Service.